![]() Provide information to other team members and managers.Document changes, revision and problems.Train users to work with new computer hardware or software.Set up or repair computer equipment and related devices.Walk customers through the recommended problem-solving steps.Ask questions to properly diagnose the problem.Pay attention to customers’ descriptions of computer problems.Make data easily accessible to those who need it.This role generally supports external clients or end users in the following ways: ![]() What Is a Field Service Technician?Ī field service technician is responsible for analyzing, troubleshooting and evaluating technology issues in the field. If your excitement for technology intersects with your love of helping people, then field service technician may be a good next move for you. After all, technology doesn’t work if the end user doesn’t understand how to use it. ![]() As you consider the next move in your IT career, check back with CompTIA to learn more about your job prospects and how to get there.Ĭontrary to popular (and stereotypical) belief, you can be an IT pro with a passion for people. Each article will include the responsibilities, qualifications, related job titles and salary range for the role. These articles take an inside look at the roles related to CompTIA certifications. This article is part of an IT Career News series called Your Next Move.
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June 2023
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